PRIVACY POLICY

MADEToWEAR FABRICS AND STYLES LTD.

Effective Date: September 2026
Last Updated: September 16,  2026

1. INTRODUCTION

MadeToWear Fabrics and Styles Ltd. ("MadeToWear", "we", "us", "our" or "the Company") respects your privacy and is committed to protecting the personal information entrusted to us by our customers, website visitors, suppliers, employees, business partners and other individuals who interact with our business.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

• purchase our fabrics or fashion products;
• order ready-to-wear garments;
• request bespoke or custom-made clothing;
• provide measurements for tailoring;
• visit our physical store or premises;
• contact us by telephone, email or WhatsApp;
• interact with our social-media pages;
• visit or use our website or online store;
• subscribe to our marketing communications;
• make payments to us; or
• otherwise interact with MadeToWear.

This Privacy Policy should be read together with our Terms and Conditions of Sale and Service.

By interacting with MadeToWear, you acknowledge that you have been provided with information about how we process your personal information. Where applicable law requires your consent for a particular processing activity, we will obtain that consent.

2. WHO WE ARE

Business Name: MadeToWear Fabrics and Styles Ltd.
Business Address: 13, Chief Kola Ologolo Street, Ologolo, Lekki
Telephone: +234 706 283 5683
WhatsApp: +234 706 283 5683
Email: [madetowear0@gmail.com
Website: madetowearng.com
CAC Registration Number: 9271854 

For privacy-related questions or requests, please contact us using the details above.

3. WHAT IS PERSONAL DATA?

"Personal Data" or "Personal Information" means information relating to an identified or identifiable individual.

Depending on how you interact with us, this may include information such as your name, telephone number, email address, delivery address, measurements, photographs, order history, payment information and other information that can reasonably be associated with you.

4. INFORMATION WE COLLECT

We may collect different categories of information depending on the products or services you request.

4.1. Identification Information

This may include:

• full name;
• title;
• username or social-media name;
• customer identification information where necessary; and
• other information you provide to identify yourself.

4.2. Contact Information

This may include:

• telephone number;
• WhatsApp number;
• email address;
• residential or business address;
• delivery address; and
• other contact details.

4.3. Order and Transaction Information

When you purchase our products or services, we may collect:

• products purchased;
• fabric selections;
• garment designs;
• order numbers;
• order dates;
• order value;
• payment status;
• delivery information;
• alterations requested;
• customer preferences; and
• relevant correspondence concerning your order.

4.4. Body Measurements

For bespoke and tailoring services, we may collect measurements such as:

• bust/chest measurement;
• waist measurement;
• hip measurement;
• shoulder measurement;
• sleeve length;
• trouser/skirt length;
• inseam;
• neck measurement; and
• other measurements reasonably necessary to produce a garment.

We recognise that body measurements can be personal and potentially sensitive information. We will only collect measurements reasonably necessary for the requested tailoring or fashion service and will handle them with appropriate confidentiality and security safeguards.

4.5. Photographs and Images

We may receive photographs where you voluntarily provide them for purposes such as:

• design references;
• fitting;
• style consultation;
• bespoke garment production;
• colour or fabric selection;
• alteration instructions; or
• customer service.

We will not assume that a photograph provided for an order automatically gives us permission to use that photograph for advertising or promotional purposes.

Where identifiable photographs or videos are to be used for marketing, we will obtain appropriate permission or rely on another lawful basis where applicable.

4.6. Payment Information

We may collect information necessary to confirm and administer payments, including:

• payment reference numbers;
• transaction dates;
• amount paid;
• payment status;
• payment method; and
• other transaction information.

Where payments are processed through a third-party payment provider, that provider may separately process payment or financial information under its own privacy terms.

Where reasonably possible, MadeToWear does not retain complete payment-card information such as full card numbers or security codes.

4.7. Communications

We may retain information contained in communications between you and MadeToWear, including:

• emails;
• WhatsApp messages;
• SMS messages;
• customer-service enquiries;
• social-media messages;
• complaints;
• feedback; and
• other correspondence.

4.8. Technical Information

When you visit our website or online platforms, we may collect certain technical information, where applicable, including:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location;
• pages visited;
• date and time of access;
• referring website; and
• other technical information.

5. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly from you

For example, when you:

• place an order;
• provide your measurements;
• fill out a form;
• contact customer service;
• subscribe to our mailing list;
• request a quotation;
• make a purchase;
• provide a delivery address; or
• communicate with us.

Automatically

Where applicable, certain technical information may be collected automatically when you use our website or online services.

From third parties

We may receive limited information from third parties such as:

• payment processors;
• delivery companies;
• social-media platforms;
• technology providers;
• business partners; or
• authorised representatives.

We will handle such information in accordance with applicable law.

6. WHY WE COLLECT YOUR INFORMATION

We may process personal information for the following purposes:

6.1. Processing Orders

To:

• receive and confirm orders;
• produce custom garments;
• manage fabric purchases;
• arrange alterations;
• maintain customer records;
• process payments; and
• provide after-sales support.

6.2. Bespoke Tailoring

Where you request bespoke services, we may use your measurements, design specifications, photographs and preferences to create or alter garments according to your instructions.

6.3. Delivery

We may use your name, telephone number and delivery address to arrange delivery.

We may share necessary delivery information with a courier or logistics provider for the purpose of completing your delivery.

6.4. Customer Service

We may use your information to:

• respond to enquiries;
• investigate complaints;
• provide updates;
• answer questions;
• manage alterations;
• resolve disputes; and
• provide other customer support.

6.5. Payments and Accounting

We may process transaction information for:

• payment verification;
• accounting;
• invoicing;
• reconciliation;
• fraud prevention; and
• financial recordkeeping.

6.6. Business Administration

We may use information for legitimate business purposes such as:

• maintaining business records;
• managing customer accounts;
• improving our products and services;
• analysing sales;
• managing suppliers;
• preventing fraud;
• maintaining security; and
• complying with legal obligations.

6.7. Marketing

Where permitted by applicable law, we may use your contact information to send information about:

• new collections;
• fabrics;
• promotions;
• special offers;
• events;
• fashion updates; and
• other MadeToWear products or services.

Where consent is required, we will obtain it.

You may unsubscribe from marketing communications at any time.

7. LEGAL BASIS FOR PROCESSING

Depending on the circumstances and applicable law, we may process personal information on one or more lawful bases, including:

• performance of a contract with you;
• taking steps at your request before entering into a contract;
• compliance with a legal or regulatory obligation;
• your consent;
• protection of legitimate business interests;
• prevention of fraud or misuse;
• protection of our rights and property; or
• another lawful basis recognised under applicable data-protection legislation.

Where we rely on consent, you may withdraw that consent subject to applicable legal and contractual limitations.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

8. CUSTOMER MEASUREMENTS AND CONFIDENTIALITY

Because MadeToWear provides bespoke fashion and tailoring services, customer measurements may be retained for future orders where appropriate.

We will take reasonable measures to ensure that such information is:

• accessed only by authorised persons;
• used for legitimate business purposes;
• stored securely;
• not unnecessarily disclosed; and
• deleted or anonymised when no longer reasonably required, subject to legal and business recordkeeping requirements.

Customers may request correction of inaccurate measurements.

9. CUSTOMER PHOTOGRAPHS AND MARKETING CONTENT

We may ask customers for permission to use photographs, videos or testimonials for marketing purposes.

Examples include:

• photographs of customers wearing MadeToWear garments;
• before-and-after alteration photographs;
• customer testimonials;
• event photographs;
• social-media posts; or
• promotional videos.

We will not represent that an ordinary purchase automatically gives us unrestricted permission to use your identifiable image for advertising.

Where consent or another lawful basis is required, we will obtain it.

10. SOCIAL MEDIA

MadeToWear may operate social-media accounts or pages, including platforms such as Instagram, Facebook, TikTok, X, WhatsApp or other platforms.

When you interact with our social-media accounts, the relevant platform may independently collect and process your personal information under its own privacy policy.

We may receive information that you choose to make available to us through those platforms, including your username, messages, comments, photographs and other content.

We encourage you to review the privacy policies and settings of the social-media platforms you use.

11. WHATSAPP COMMUNICATIONS

Where customers communicate with us through WhatsApp, information contained in those conversations may be processed for customer-service and order-management purposes.

This may include:

• your name;
• telephone number;
• messages;
• photographs;
• measurements;
• order information;
• delivery information; and
• other information you voluntarily provide.

WhatsApp is a third-party communication platform. Its own terms and privacy practices may apply to information processed through the platform.

Customers should avoid sending unnecessary sensitive personal information through WhatsApp.

12. SHARING PERSONAL INFORMATION

We may disclose personal information where reasonably necessary for legitimate business purposes or where required or permitted by law.

Recipients may include:

Delivery and Logistics Providers

We may provide your:

• name;
• telephone number;
• delivery address; and
• order information

to a courier or delivery provider so that your order can be delivered.

Payment Providers

Payment information may be processed by banks, payment processors or other financial service providers.

Technology Providers

We may use providers that assist with:

• website hosting;
• online stores;
• email;
• customer management;
• data storage;
• payment processing; and
• other business technology.

Professional Advisers

Where necessary, information may be disclosed to professional advisers such as lawyers, accountants, auditors or insurers.

Government and Regulatory Authorities

We may disclose information where required by law, court order, regulatory requirement or lawful governmental request.

13. WE DO NOT SELL YOUR PERSONAL INFORMATION

MadeToWear does not sell your personal information as a commercial product.

We may, however, share limited information with service providers where necessary to provide products and services to you.

14. INTERNATIONAL DATA TRANSFERS

Some third-party service providers used by the Company may process information outside Nigeria.

Where personal information is transferred or processed outside Nigeria, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable data-protection requirements and appropriate safeguards.

15. DATA SECURITY

We take reasonable technical, organisational and administrative measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• destruction;
• misuse;
• alteration;
• disclosure; and
• other unlawful processing.

Security measures may include:

• restricted access;
• password protection;
• secure systems;
• staff confidentiality obligations;
• access controls;
• appropriate data-storage practices; and
• other reasonable safeguards.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

16. EMPLOYEE AND STAFF ACCESS

Access to customer information will be limited to employees, tailors, artisans, contractors and service providers who reasonably require the information to perform their duties.

Persons handling customer information may be subject to confidentiality obligations.

17. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

Retention periods may depend on:

• the nature of the information;
• the purpose for which it was collected;
• the duration of the customer relationship;
• legal requirements;
• accounting requirements;
• dispute-resolution requirements;
• fraud-prevention requirements; and
• legitimate business needs.

For example, transaction and accounting records may need to be retained for longer than routine marketing communications.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal obligations.

18. YOUR DATA-PROTECTION RIGHTS

Subject to applicable law, you may have rights including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of information in appropriate circumstances;
• object to certain processing;
• request restriction of processing in appropriate circumstances;
• withdraw consent where processing is based on consent;
• request information about how your personal information is processed;
• request portability of certain information where applicable; and
• lodge a complaint with the relevant data-protection authority.

These rights may be subject to legal exceptions and limitations.

19. HOW TO EXERCISE YOUR RIGHTS

To make a privacy or data-protection request, contact:

MadeToWear Fabrics and Styles Ltd.
Email: [Insert Privacy Email]
Telephone: [Insert Number]
WhatsApp: [Insert Number]
Address: [Insert Business Address]

Your request should preferably include:

• your full name;
• contact details;
• the nature of your request;
• relevant order number, where applicable; and
• any other information reasonably necessary for us to identify the relevant records.

We may need to verify your identity before processing certain requests.

20. MARKETING COMMUNICATIONS

You may receive marketing communications from us where permitted by law and, where required, after obtaining your consent.

You may opt out by:

• clicking the unsubscribe option in an email;
• replying "unsubscribe" where appropriate;
• contacting customer service;
• changing your communication preferences; or
• using another method provided in the relevant communication.

Even if you opt out of marketing, we may continue to send essential service communications relating to your orders, payments, deliveries, account or other transactions.

21. COOKIES AND SIMILAR TECHNOLOGIES

If our website uses cookies or similar technologies, these may be used for purposes such as:

• keeping the website functioning;
• remembering preferences;
• improving website performance;
• understanding website usage;
• security; and
• marketing or analytics, where applicable.

You may be able to control cookies through your browser or device settings.

Some website functions may not operate correctly if certain cookies are disabled.

Where applicable law requires consent for particular cookies or tracking technologies, we will seek the required consent.

22. CHILDREN'S PRIVACY

Our products and services are primarily intended for adults.

We do not knowingly collect unnecessary personal information from children.

Where a minor's information is required for a legitimate transaction, fitting, event, school uniform, family order or similar purpose, we may require the involvement or consent of a parent, guardian or other person authorised to act on the minor's behalf, where required by law.

23. THIRD-PARTY WEBSITES AND SERVICES

Our website or social-media pages may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites that we do not control.

Customers should review the privacy policies of third-party websites before providing personal information.

24. DATA BREACHES AND SECURITY INCIDENTS

If MadeToWear becomes aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the incident.

Where legally required, we will notify the relevant regulatory authority and affected individuals within the applicable timeframe.

25. ACCURACY OF YOUR INFORMATION

We rely on customers to provide accurate and up-to-date information.

You should notify us if information relevant to your account or order changes, particularly:

• name;
• telephone number;
• email address;
• delivery address; or
• measurements.

We may take reasonable steps to correct or update inaccurate information.

26. CONFIDENTIALITY OF CUSTOMER INFORMATION

MadeToWear treats customer information as confidential business information.

We will not disclose customer information to unrelated persons except where:

• you have authorised the disclosure;
• it is necessary to fulfil your order;
• it is necessary for legitimate business operations;
• disclosure is required or permitted by law; or
• another lawful basis applies.

27. DATA PROCESSORS AND SERVICE PROVIDERS

Where third-party service providers process personal information on our behalf, we will take reasonable steps to ensure that they:

• process information only for authorised purposes;
• maintain appropriate security measures;
• respect confidentiality; and
• comply with applicable data-protection requirements.

28. BUSINESS TRANSFERS

If MadeToWear undergoes a merger, restructuring, acquisition, sale of assets or other business transaction, customer information may be transferred as part of the relevant business assets where legally permitted.

Any such transfer will remain subject to applicable data-protection requirements.

29. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• changes in our business;
• changes to our products or services;
• changes in technology;
• changes in data-protection requirements; or
• other operational or legal developments.

The updated version will be published through our appropriate customer-facing channels.

The "Last Updated" date at the top of this document will indicate when the policy was most recently revised.

30. COMPLAINTS

If you believe that MadeToWear has mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

Privacy Complaints Contact:

MadeToWear Fabrics and Styles Ltd.
 Email: adminmadetoweaf@gmail.com 
 Telephone: +234 706 283 5683

You may also have the right to complain to the relevant Nigerian data-protection regulatory authority where applicable.

31. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with applicable laws of the Federal Republic of Nigeria, including applicable Nigerian data-protection legislation and regulations.

Nothing in this Privacy Policy is intended to remove or restrict a right that cannot lawfully be excluded.

32. CONTACT US

If you have questions about this Privacy Policy, your personal information, or how we process your information, please contact:

MADEToWEAR FABRICS AND STYLESLTD
Telephone: +234 706 283 5683
WhatsApp: +234 706 283 5683
Email: adminmadetoweaf@gmail.com

Website: madetowearng.com 
Customer Service Hours: 9am - 5pm GMT

33. ACKNOWLEDGEMENT

By providing personal information to MadeToWear Fabrics and Styles Ltd., you acknowledge that you have been informed about the manner in which we may collect, use, store and disclose your personal information as described in this Privacy Policy.

Where applicable, we will request your consent before carrying out processing activities for which consent is legally required.

© 2026 MadeToWear Fabrics and Styles Ltd. All Rights Reserved.