Returns

RETURNS, REFUNDS, EXCHANGES & CANCELLATION POLICY

MADEToWEAR FABRICS AND STYLES LTD.

Effective Date: September 2026
Last Updated: September 16, 2026

1. INTRODUCTION

At MadeToWear Fabrics and Styles Ltd. ("MadeToWear", "we", "us", "our" or the "Company"), we are committed to providing quality fabrics, ready-to-wear garments, bespoke clothing and tailoring services.

We understand that customers may occasionally receive an item that is defective, incorrect, damaged or otherwise not as expected. This Policy explains our procedures for:

returns;
exchanges;
refunds;
cancellations;
defective products;
incorrect orders;
bespoke/custom-made garments;
alterations; and
delivery-related issues.

This Policy should be read together with our Terms and Conditions and Privacy Policy.

Nothing in this Policy is intended to remove, restrict or exclude any consumer right or remedy that cannot lawfully be excluded under applicable Nigerian law.

2. PRODUCTS COVERED BY THIS POLICY

This Policy applies, as applicable, to:

Fabrics and textiles;
Ready-to-wear clothing;
Bespoke/custom-made garments;
Tailoring services;
Alteration services;
Accessories and fashion items;
Online orders;
In-store purchases; and
Orders placed through authorised MadeToWear representatives or platforms.

Different rules may apply depending on the type of product purchased, as explained below.

3. GENERAL RETURN CONDITIONS

Where a return is permitted, the product should generally be:

unused;
unworn;
unwashed;
unaltered;
free from stains, perfume, makeup, body odour or other damage;
in its original condition;
accompanied by relevant tags or packaging where applicable; and
accompanied by proof of purchase.

The Company reserves the right to inspect returned products before approving an exchange or refund.

These conditions do not prevent a customer from exercising any mandatory legal right relating to defective, unsafe, misdescribed or otherwise non-conforming goods.

4. RETURN PERIOD

Unless a different period is specifically stated for a particular product or promotion, eligible ready-to-wear products should be returned within:

7 (seven) calendar days from the date of delivery or collection.

5. READY-TO-WEAR RETURNS

A ready-to-wear garment may be eligible for return where:

the wrong item was supplied;
the wrong size was supplied;
the garment has a manufacturing defect;
the garment is materially different from its description;
the garment arrived materially damaged; or
the return is otherwise accepted under the Company's applicable return terms.

Where a customer simply changes their mind, return or exchange will be subject to the Company's stated return conditions and applicable law.

6. CHANGE-OF-MIND RETURNS

Where the Company voluntarily offers change-of-mind returns, the following conditions may apply:

The item must:

Be returned within the applicable return period;
Be unworn;
Be unwashed;
Not have been altered;
Remain in saleable condition;
Have original tags attached where applicable; and
Be accompanied by proof of purchase.

Items that do not meet these conditions may be rejected unless applicable law provides otherwise.

7. DEFECTIVE PRODUCTS

If a product is defective, customers should notify MadeToWear as soon as reasonably practicable after discovering the defect.

Examples of potential manufacturing defects may include:

faulty stitching;
broken seams;
defective fasteners;
significant construction errors;
substantial fabric defects attributable to the manufacturing process; or
other material defects that were present when the product was supplied.

The Company may request photographs or other information to help assess the issue.

Where the Company determines that a genuine defect is attributable to the Company, an appropriate remedy may include:

repair;
replacement;
exchange;
refund; or
another remedy required or permitted by applicable law.

8. ORDERS RECEIVED IN DAMAGED CONDITION

Customers should inspect their orders promptly after delivery.

If a package or garment appears damaged upon delivery, the customer should:

Take clear photographs of the packaging and product;
Contact MadeToWear promptly;
Provide the order number or proof of purchase; and
Explain the nature of the damage.

The Company will investigate the matter and determine the appropriate remedy in accordance with applicable law and the circumstances of the case.

9. WRONG ITEM OR WRONG ORDER

If MadeToWear sends an incorrect item, customers should contact us as soon as possible.

Examples include:

wrong garment;
wrong fabric;
wrong colour;
wrong quantity;
wrong size supplied by the Company; or
another material discrepancy between the confirmed order and the item supplied.

Where the error is confirmed as the Company's error, we will work with the customer to provide an appropriate remedy.

Where appropriate, this may include:

replacement;
exchange;
correction;
alteration; or
refund.

10. FABRIC RETURNS

Because fabrics may be cut, measured or prepared according to individual customer instructions, special conditions may apply.

Uncut Fabric

Uncut fabric may be eligible for return or exchange where it meets the applicable return requirements.

Cut Fabric

Fabric that has been cut, measured, altered or prepared specifically according to the customer's instructions may not be eligible for return for change-of-mind reasons.

However, where the Company supplied the wrong fabric, materially incorrect quantity or defective material, the Company will assess the matter and provide an appropriate remedy where required by law.

Fabric Colour

Customers acknowledge that colours may appear slightly different depending on:

lighting;
photography;
device screens;
camera settings; and
manufacturing batches.

A minor colour variation does not necessarily constitute a defect.

11. BESPOKE AND CUSTOM-MADE GARMENTS

Bespoke garments are made specifically for an individual customer.

Because custom garments may involve:

individual measurements;
selected fabrics;
specific colours;
personalised designs;
embroidery;
embellishments;
customer-supplied designs; and
other personal specifications,

they are subject to special return and cancellation conditions.

12. CUSTOM-MADE GARMENTS AND CHANGE OF MIND

A customer who changes their mind after production of a custom garment has commenced may not be entitled to a full refund where materials have been purchased or work has already been performed.

The Company may consider:

the stage of production;
materials already purchased;
labour already performed;
whether the materials can reasonably be reused;
whether the garment can reasonably be sold to another customer; and
any applicable legal rights.

Any deduction from a refund should be based on reasonable costs actually incurred and applicable law.

13. CUSTOM GARMENT MEASUREMENTS

Where a customer provides their own measurements, the customer is responsible for ensuring that the measurements supplied are accurate.

Where MadeToWear takes the measurements, we will take reasonable care in doing so.

A fitting issue caused solely by inaccurate customer-supplied measurements may require a paid alteration.

However, where the fitting problem results from a confirmed error by MadeToWear, the Company will assess the garment and determine an appropriate corrective measure.

14. ALTERATIONS TO CUSTOM GARMENTS

Reasonable alterations may sometimes be required for bespoke garments.

An alteration may be required because of:

body proportions;
posture;
design characteristics;
fabric behaviour;
customer-supplied measurements; or
normal fitting requirements.

Where an alteration is requested because the Customer supplied incorrect measurements or subsequently changed their preferred fit, additional charges may apply.

Where the alteration is required because of an error attributable to MadeToWear, the Company will consider carrying out the correction without an additional charge.

15. DESIGN CHANGES AFTER APPROVAL

Once a customer has approved a design, fabric, measurements or other specifications, production may commence.

Changes requested after approval may result in:

additional charges;
additional material costs;
alteration charges;
production delays; or
inability to implement the requested change.

The Company will communicate any significant additional cost before proceeding where reasonably practicable.

16. SPECIAL EVENT AND WEDDING ORDERS

Customers ordering clothing for:

weddings;
traditional ceremonies;
birthdays;
graduations;
parties;
corporate events;
religious ceremonies; or
other fixed-date events

should place orders sufficiently early.

Customers should communicate the event date when placing the order.

An event date supplied by the customer does not automatically constitute a guaranteed delivery date unless MadeToWear has expressly confirmed the date in writing.

Where a rush order is accepted, an additional rush fee may apply.

17. SALE, CLEARANCE AND PROMOTIONAL ITEMS

Sale, discounted or clearance products may be subject to special return conditions, which will be communicated before purchase.

However, a sale or discounted price does not automatically remove legal rights relating to defective, unsafe, misdescribed or otherwise non-conforming products.

A product should not be described as "non-returnable" in a manner that unlawfully excludes a customer's statutory rights.

18. PERSONALIZED AND EMBELLISHED ITEMS

Items that have been:

embroidered;
monogrammed;
personalised;
embellished;
modified;
altered;
cut;
resized; or
otherwise specially prepared

for a particular customer may not be eligible for return due solely to a change of mind.

This does not affect any applicable legal remedy for defective or incorrectly supplied goods.

19. HYGIENE-SENSITIVE ITEMS

Where MadeToWear sells products for which hygiene considerations are relevant, additional return conditions may apply.

Where such restrictions apply, they will be clearly communicated before purchase.

These conditions will not affect mandatory legal rights relating to defective or non-conforming goods.

20. EXCHANGE POLICY

Where an exchange is permitted, customers may request:

a different size;
a different colour;
another available item; or
another approved product.

Exchanges are subject to availability.

If the replacement product is more expensive, the customer may be required to pay the difference.

If the replacement product is less expensive, the applicable difference may be refunded or credited in accordance with the Company's policy and applicable law.

21. OUT-OF-STOCK EXCHANGES

If an approved replacement item is unavailable, MadeToWear may offer:

another suitable item;
store credit;
repair or alteration; or
a refund,

as appropriate to the circumstances and applicable law.

22. RETURN SHIPPING

Where a return is required because MadeToWear:

supplied the wrong product;
supplied a defective product;
materially failed to fulfil the confirmed order; or
is otherwise legally responsible for the return,

the Company will consider reasonable return-delivery arrangements.

For voluntary change-of-mind returns, the customer may be responsible for return delivery costs where this has been clearly communicated and is permitted by law.

23. RETURN PROCEDURE

To request a return, customers should contact:

MadeToWear Fabrics and Styles Ltd.

WhatsApp: +234 706 283 5683
Telephone: +234 706 283 5683
Email: adminmadetowear@gmail.com

The customer should provide:

full name;
order number;
date of purchase;
product name;
reason for return;
photographs where relevant; and
preferred resolution, where applicable.

Customers should not send products back without first contacting the Company where prior authorisation is required.

24. RETURN INSPECTION

Returned products may be inspected to determine:

whether the product corresponds to the original order;
whether the reported defect exists;
whether the item has been used or altered;
whether the item remains in an appropriate condition; and
what remedy is appropriate.

The inspection process is not intended to prevent customers from exercising statutory rights.

25. REFUND PROCESS

Where a refund is approved, MadeToWear will communicate:

the refund amount;
the method of refund; and
the expected processing period.

Where practicable, refunds will be made through the original payment method.

Where the original payment method is unavailable, another reasonable payment method may be agreed.

26. REFUND TIMING

Refunds will be processed within a reasonable period and in accordance with applicable legal requirements.

The time it takes for the funds to appear in the customer's account may depend on:

the customer's bank;
payment processor;
card issuer;
transfer network; or
other financial institution.

MadeToWear does not control processing times imposed by external financial institutions.

27. PARTIAL REFUNDS

A partial refund may be considered where:

only part of an order is defective;
part of an order is unavailable;
a mutually agreed price adjustment is appropriate; or
applicable law permits or requires a partial remedy.

Any partial refund will be communicated to the customer before processing where reasonably practicable.

28. STORE CREDIT

Where legally permissible and appropriate, MadeToWear may offer store credit as an alternative remedy.

Store credit may be subject to:

a stated validity period;
restrictions on transfer;
minimum redemption amounts; or
other clearly communicated terms.

Where a customer is legally entitled to a monetary refund, store credit will not be imposed as a substitute where doing so would unlawfully restrict that right.

29. ORDER CANCELLATION BY CUSTOMER

Customers wishing to cancel an order should contact MadeToWear as soon as possible.

Cancellation may be possible without significant cost where production has not started.

However, where production has commenced or materials have been purchased specifically for the customer, reasonable costs may have been incurred.

The Company will assess cancellation requests individually, taking into account:

the type of order;
production stage;
materials purchased;
work already performed;
whether the item is personalised; and
applicable legal rights.

30. ORDER CANCELLATION BY MADETOWEAR

MadeToWear may cancel an order where:

the product becomes unavailable;
a necessary material becomes unavailable;
there is a significant supplier issue;
the customer has failed to make required payment;
the customer has supplied materially incorrect information;
the requested product cannot reasonably be produced;
there is suspected fraudulent activity; or
another legitimate reason exists.

Where MadeToWear cancels an order after receiving payment and the customer is legally entitled to a refund, the Company will process the applicable refund.

31. FAILURE TO COLLECT AN ORDER

Where a customer chooses collection rather than delivery, the customer should collect the order within the collection period communicated by MadeToWear.

If an order remains uncollected for an extended period, the Company may contact the customer to arrange collection or delivery.

Any storage, redelivery or related charges must be communicated clearly and must comply with applicable law.

32. UNCLAIMED CUSTOM ORDERS

For custom-made orders that remain uncollected despite reasonable attempts to contact the customer, MadeToWear may take further steps in accordance with applicable law and any specific agreement made with the customer.

The Company will make reasonable efforts to contact the customer before taking such action.

33. PRODUCTS DAMAGED BY THE CUSTOMER

A return or refund may be refused to the extent that a product has been damaged after delivery or collection through:

misuse;
improper washing;
improper ironing;
improper storage;
unauthorised alterations;
accidental damage;
stains;
intentional damage; or
failure to follow reasonable care instructions.

This does not affect any legal remedy that may otherwise apply.

34. PRODUCTS ALTERED BY ANOTHER TAILOR

Where a customer takes a MadeToWear garment to another tailor, designer or alteration service provider before reporting a suspected manufacturing defect, the Company may be unable to determine the original cause of the problem.

Customers should therefore contact MadeToWear before having a disputed garment altered by another person where reasonably practicable.

35. GIFT PURCHASES

Where an item was purchased as a gift, the original purchaser may be required to provide proof of purchase for a refund.

Where an exchange is available, the recipient may be able to request an exchange subject to the applicable conditions.

36. CUSTOMER RESPONSIBILITY

Customers are responsible for:

reviewing order details before payment;
providing accurate measurements;
providing accurate contact and delivery information;
checking colour and fabric selections;
communicating important event dates;
following garment-care instructions; and
reporting issues promptly.

37. FRAUDULENT OR ABUSIVE RETURN REQUESTS

MadeToWear reserves the right to investigate suspected fraudulent or abusive return activity.

Examples may include:

repeatedly returning used garments while claiming they are unused;
submitting false defect claims;
providing falsified payment information;
returning a different item from the one purchased; or
deliberately damaging products before requesting a refund.

Any action taken in response to suspected fraud will comply with applicable law.

38. CONSUMER RIGHTS

Nothing in this Policy is intended to exclude, restrict or waive any right or remedy that a customer is entitled to under applicable Nigerian law.

Where Nigerian consumer-protection legislation provides a mandatory right relating to:

defective goods;
unsafe products;
misrepresentation;
cancellation;
refunds;
repairs;
replacements;
unfair contract terms; or
other consumer protections,

those rights will apply to the extent required by law.

39. DISPUTE RESOLUTION

If a customer is dissatisfied with the handling of a return, refund, exchange or cancellation request, the customer should first contact Madetowear through:

WhatsApp: +234 706 283 5683
Telephone: +234 706 283 5683
Email: adminmadetowear@gmail.com

We will endeavour to review the complaint fairly and resolve it within a reasonable period.

Where appropriate, the parties may agree to mediation or another alternative dispute-resolution process.

Nothing in this clause prevents a customer from exercising a statutory right to seek redress from a competent regulator, court or other lawful dispute-resolution body.

40. CHANGES TO THIS POLICY

MadeToWear may update this Policy from time to time to reflect:

changes in our products;
changes in business practices;
changes in payment or delivery systems;
changes in applicable law; or
other operational requirements.

The most recent version will be made available through our relevant customer-facing channels.

41. CONTACT DETAILS

For all returns, refunds, exchanges and cancellation enquiries:

MADEToWEAR FABRICS AND STYLES LTD.

Business Address: 13, Chief Kola Ologolo Street, Ologolo, Lekki

WhatsApp: +234 706 283 5683
Telephone: +234 706 283 5683
Email: madetowear0@gmail.com

Website: madetowearng.com

Customer Service Hours: 9am - 5pm GMT

CAC Registration Number: 9271854

42. CUSTOMER ACKNOWLEDGEMENT

By purchasing products or services from MadeToWear Fabrics and Styles Ltd., the Customer acknowledges that they have been provided with information concerning the Company's return, refund, exchange and cancellation procedures.

Customers are encouraged to read this Policy before placing an order and to contact the Company if they require clarification about the return conditions applicable to a particular product.

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