Terms of Service

TERMS AND CONDITIONS OF SALE AND SERVICE

MADEToWEAR FABRICS AND STYLES LTD.

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. INTRODUCTION

These Terms and Conditions ("Terms", "Terms and Conditions" or "Agreement") govern the relationship between MadeToWear Fabrics and Styles Ltd. ("MadeToWear", "we", "us", "our" or "the Company") and any person who purchases, orders, uses or otherwise obtains our products or services ("Customer", "you" or "your").

MadeToWear Fabrics and Styles Ltd. is a fashion and textile business engaged in the sale of fabrics, fashion items, ready-to-wear clothing, bespoke clothing, tailoring services, alterations, styling services and other related fashion products and services.

By placing an order, making a payment, requesting a service, visiting our premises for a transaction, communicating with us through our website or social-media platforms, or otherwise purchasing our products or services, you acknowledge that you have read, understood and agreed to these Terms and Conditions, subject to applicable law.

Where a specific written agreement, quotation, invoice or order confirmation contains terms that expressly differ from these Terms, the specific written terms applicable to that transaction shall prevail to the extent of the inconsistency.

2. DEFINITIONS

For purposes of these Terms:

"Business Day" means a day other than a Saturday, Sunday or public holiday in Nigeria.

"Customer" means any individual, business, organisation or other person purchasing or requesting our products or services.

"Custom Order" means a garment or fashion item made specifically according to a customer's measurements, specifications, design, fabric selection or other personal requirements.

"Ready-to-Wear" means completed garments or fashion products manufactured and offered for sale in predetermined sizes, colours, designs or specifications.

"Fabric" means textile materials, cloth, lace, Ankara, aso-oke, silk, cotton, linen, denim, wool, synthetic materials or other textile products sold by the Company.

"Order" means a request by a customer to purchase products or services from the Company.

"Order Confirmation" means written or electronic confirmation issued by the Company confirming acceptance of an order.

"Deposit" means an advance payment made towards a product or service.

"Working Day" means a day on which the Company is ordinarily open for business.

3. ACCEPTANCE OF ORDERS

3.1. An order placed by a Customer constitutes an offer to purchase the selected product or service.

3.2. An order shall only become binding on the Company when:

the Company accepts the order;
the required payment or deposit has been received, where applicable; and
the Company has issued an order confirmation, receipt, invoice or other written confirmation.

3.3. The Company reserves the right to decline or cancel an order where:

the requested product is unavailable;
the requested fabric or material is unavailable;
there is an obvious pricing or description error;
the Customer has provided incomplete or inaccurate information;
the Customer has failed to make the required payment;
production of the requested item is impracticable;
circumstances outside the Company's reasonable control prevent fulfilment; or
the transaction would otherwise breach applicable law.

3.4. Where the Company cancels an order after receiving payment and the cancellation is not attributable to the Customer, any refund due shall be processed in accordance with the Company's refund policy and applicable law.

4. PRODUCT DESCRIPTIONS AND COLOURS

4.1. We endeavour to ensure that all descriptions, photographs, colours, measurements and product information are accurate.

4.2. However, colours displayed on mobile phones, computer monitors, tablets or other electronic devices may differ slightly from the actual colour of a fabric or garment.

4.3. Minor variations in fabric texture, print placement, dye shade, weave, pattern alignment or finish may occur, particularly with handmade, dyed, printed or naturally produced fabrics.

4.4. Such reasonable variations shall not automatically constitute a defect.

4.5. Customers who require an exact shade, pattern or fabric specification are encouraged to request a physical sample before placing a substantial order.

5. FABRIC SALES

5.1. Fabrics are sold according to the measurement or unit specified at the time of purchase.

5.2. Customers are responsible for confirming the required quantity before purchase, particularly where the fabric is intended for a particular garment or design.

5.3. Once fabric has been cut to the Customer's requested measurement or otherwise altered at the Customer's instruction, it may not be eligible for return or exchange except where required by applicable law or where the Company supplied defective or materially incorrect goods.

5.4. Customers should inspect fabric promptly after collection or delivery and notify the Company of any apparent defect or discrepancy within a reasonable period.

5.5. Where a defect is attributable to the Company, the Company will consider an appropriate remedy, which may include repair, replacement, exchange or refund, subject to applicable law.

6. READY-TO-WEAR PRODUCTS

6.1. Ready-to-wear garments are sold in the sizes and specifications stated on the relevant product listing, invoice or order confirmation.

6.2. Customers are responsible for selecting the appropriate size.

6.3. Customers are encouraged to consult our size guide or contact our customer-service team where they are uncertain about sizing.

6.4. Minor variations between individual garments may occur due to manufacturing and fabric characteristics.

6.5. Products should be inspected upon receipt and any issue should be reported promptly.

7. BESPOKE AND CUSTOM-MADE ORDERS

7.1. Custom-made garments are produced according to information, measurements, designs, specifications and instructions supplied or approved by the Customer.

7.2. The Customer is responsible for ensuring that:

measurements supplied are accurate;
design instructions are complete;
fabric choices are correct;
colour selections are correct;
embroidery, embellishment and other specifications are correctly communicated; and
all personal preferences have been communicated before production begins.

7.3. Where measurements are taken by the Company, the Company will use reasonable care in taking and recording the measurements.

7.4. Customers should understand that garment fit may also be affected by posture, body proportions, fabric characteristics, design choices and intended style.

7.5. A reasonable amount of fitting or alteration may therefore be required for certain bespoke garments.

7.6. Once production of a custom garment has commenced, changes requested by the Customer may result in additional charges and may affect the agreed completion date.

7.7. Where a Customer changes the design, fabric, measurements or specifications after production has commenced, the Company may charge for additional materials, labour or alterations reasonably required as a result of the change.

8. CUSTOMER MEASUREMENTS

8.1. Where the Customer provides their own measurements, the Customer accepts responsibility for their accuracy.

8.2. The Company shall not be responsible for fitting problems resulting solely from inaccurate measurements supplied by the Customer.

8.3. Where the Company identifies an apparent inconsistency in measurements, we may contact the Customer for clarification before proceeding.

8.4. The Customer should provide updated measurements where there has been a significant change in body size before production begins.

9. ALTERATIONS AND FITTING

9.1. Minor alterations may be available depending on the garment and the nature of the adjustment required.

9.2. Alterations requested because of incorrect measurements supplied by the Customer may attract additional charges.

9.3. Alterations requested because of a manufacturing error attributable to the Company will be considered separately and may be performed without additional charge where appropriate.

9.4. Alterations requested after the Customer has accepted the garment as completed may attract additional charges.

10. PRICES

10.1. All prices shall be communicated in Nigerian Naira (₦), unless otherwise stated.

10.2. Prices may vary according to:

fabric type;
quantity;
garment design;
size or complexity;
embellishment;
embroidery;
tailoring requirements;
urgency;
delivery location;
alterations; and
other requested services.

10.3. The applicable price shall be the price communicated and accepted at the time of the transaction, subject to any clearly stated conditions.

10.4. Where applicable, taxes, delivery charges, alteration charges, rush-production charges or other additional costs shall be disclosed before the Customer becomes committed to the transaction.

10.5. We reserve the right to change our prices for future orders without affecting orders already accepted at a confirmed price.

11. PAYMENTS

11.1. Payment may be made through the payment methods communicated by the Company.

11.2. Depending on the nature of the order, the Company may require:

full payment before production;
a deposit before production begins; or
full payment before delivery or collection.

11.3. A deposit does not necessarily constitute full payment for the order.

11.4. Production may not commence until the required deposit has been received and confirmed.

11.5. The balance of an order must be paid within the period specified by the Company.

11.6. The Company reserves the right to withhold delivery or collection of completed goods until all outstanding amounts have been paid, subject to applicable law.

11.7. Customers should retain payment receipts, transaction references and order confirmations.

12. DEPOSITS AND CUSTOM ORDERS

12.1. Deposits paid towards custom-made products may be applied to materials, labour and production costs associated with the Customer's order.

12.2. Where a Customer cancels a custom order after production or procurement has commenced, the Company may deduct reasonable costs already incurred, subject to applicable consumer-protection law.

12.3. Nothing in this clause is intended to exclude any refund or other right that cannot lawfully be excluded.

12.4. The applicable cancellation and refund terms shall be communicated to the Customer before or at the time the order is accepted.

13. DELIVERY

13.1. The Company may offer delivery through its own delivery arrangements or through independent third-party logistics providers.

13.2. Delivery charges shall be communicated to the Customer before dispatch where reasonably practicable.

13.3. Delivery times provided by the Company are estimates unless expressly stated in writing as guaranteed.

13.4. Delivery may be delayed by circumstances outside the Company's reasonable control, including:

traffic;
weather;
public holidays;
courier delays;
industrial action;
security incidents;
government restrictions;
incorrect delivery information;
inability to contact the recipient; or
other events beyond the Company's reasonable control.

13.5. Customers are responsible for providing accurate delivery information, including:

recipient's name;
telephone number;
delivery address;
relevant landmarks; and
other information reasonably necessary for successful delivery.

13.6. Additional delivery charges may apply where a delivery fails because the Customer supplied incorrect information, was unavailable to receive the order, or requested a subsequent delivery attempt.

14. DELIVERY INSPECTION

14.1. Customers should inspect delivered products as soon as reasonably practicable.

14.2. If an item appears damaged, materially defective, incorrect or materially different from the order, the Customer should notify the Company promptly and provide photographs, videos or other reasonable evidence where requested.

14.3. The Company will investigate complaints and, where appropriate, provide a remedy in accordance with applicable law and these Terms.

15. RETURNS AND EXCHANGES

15.1. The Company aims to handle returns and exchanges fairly and transparently.

15.2. Subject to applicable law, an item may be eligible for return or exchange where:

the wrong product was supplied;
the product is defective;
the product is materially different from the description;
the Company otherwise accepts the return; or
applicable consumer-protection law provides a right to return.

15.3. Items returned for change-of-mind reasons may be subject to reasonable conditions, including that the item:

has not been worn;
has not been washed;
has not been altered;
remains in saleable condition;
has original tags where applicable; and
is returned within the period communicated by the Company.

15.4. Custom-made, personalised or altered garments may be subject to different return conditions because they have been produced specifically for an individual Customer.

15.5. However, custom-made goods that are defective, materially non-conforming or otherwise subject to a mandatory legal remedy shall be handled in accordance with applicable law.

15.6. The Company shall not use these Terms to unlawfully remove or restrict any consumer rights provided by Nigerian law.

16. REFUNDS

16.1. Where a refund is approved, the Company will communicate the applicable refund process and expected processing period.

16.2. Refunds may be made through the original payment method where practicable or through another reasonable method agreed with the Customer.

16.3. Where a third-party payment provider is involved, the timing of the refund may depend partly on that provider's processing procedures.

16.4. Where the Customer is entitled to a refund under applicable law, the Company shall process the refund in accordance with the applicable legal requirements.

16.5. The Company shall not unlawfully impose charges or deductions that are prohibited by applicable consumer-protection legislation.

17. CANCELLATION OF ORDERS

17.1. A Customer wishing to cancel an order should contact the Company as soon as possible.

17.2. Cancellation requests will be assessed based on the status of the order.

17.3. Orders that have not entered production may be easier to cancel than orders for which materials have already been purchased or production has commenced.

17.4. Custom-made orders may be subject to reasonable deductions for costs already incurred, subject to applicable law.

17.5. Where the law gives a Customer a right to cancel an order or obtain a refund, nothing in this clause limits that right.

18. SPECIAL EVENTS AND URGENT ORDERS

18.1. Customers ordering garments for weddings, birthdays, parties, ceremonies, corporate events or other fixed-date occasions should place orders sufficiently in advance.

18.2. Customers should communicate the required date of use when placing an order.

18.3. Where an urgent or "rush" order is accepted, an additional rush-production fee may apply.

18.4. Acceptance of a rush order does not guarantee completion by a particular date unless the Company expressly confirms the date in writing.

18.5. The Company shall communicate material delays to the Customer as soon as reasonably practicable.

19. CUSTOMER RESPONSIBILITY FOR APPROVALS

19.1. Where the Customer is given an opportunity to approve a design, sketch, measurement, sample, fabric, colour, embroidery pattern or other specification, the Customer should carefully review the information before approval.

19.2. Once the Customer approves a design or specification, production may proceed based on that approval.

19.3. Changes after approval may result in additional charges or delays.

20. PRODUCT CARE

20.1. Customers are responsible for following the care instructions supplied with garments or fabrics.

20.2. Where care instructions are provided, failure to follow them may affect the appearance, durability or condition of the product.

20.3. The Company shall not be responsible for damage caused by improper washing, ironing, bleaching, drying, storage, alteration or other misuse after delivery or collection.

20.4. Customers should seek professional cleaning where a garment's care instructions recommend it.

21. QUALITY STANDARDS

21.1. The Company aims to provide products of satisfactory quality and services performed with reasonable care and skill.

21.2. Some handmade or bespoke products may contain minor variations consistent with their design, materials and production method.

21.3. Such reasonable variations shall not automatically constitute defects.

21.4. Where a product has a genuine manufacturing defect, the Company will assess the issue and provide an appropriate remedy in accordance with applicable law.

22. CUSTOMER COMPLAINTS

22.1. Customers are encouraged to contact the Company directly as soon as they identify an issue.

22.2. A complaint should, where possible, include:

Customer's name;
order number or receipt;
date of purchase;
description of the issue;
photographs or other evidence where relevant; and
the remedy requested.

22.3. The Company shall review complaints fairly and communicate the outcome within a reasonable period.

22.4. Customers retain any rights to pursue remedies available under applicable Nigerian law.

23. CUSTOMER DATA AND PRIVACY

23.1. In the course of providing our products and services, the Company may collect personal information such as:

name;
telephone number;
email address;
delivery address;
billing information;
measurements;
order history;
payment information;
photographs where voluntarily provided; and
other information reasonably necessary to provide our services.

23.2. Personal information shall be processed for legitimate business purposes, including:

processing orders;
taking and managing measurements;
delivering products;
communicating with Customers;
processing payments;
providing customer service;
maintaining business records;
complying with legal obligations; and
other purposes disclosed to the Customer.

23.3. The Company shall handle personal information in accordance with applicable Nigerian data-protection law.

23.4. Customers may have rights relating to their personal information, including rights concerning access, correction, objection, restriction and other rights provided under applicable law.

23.5. Further information should be provided in the Company's separate Privacy Policy.

23.6. Customers should not provide unnecessary sensitive personal information when placing an order.

24. CUSTOMER PHOTOGRAPHS AND SOCIAL MEDIA

24.1. The Company shall not assume that a Customer's photograph, image, testimonial or personal information may automatically be used for advertising merely because the Customer purchased a product.

24.2. Where the Company wishes to use identifiable customer photographs, videos, testimonials or other personal content for marketing purposes, appropriate permission or another lawful basis shall be obtained as required by applicable law.

24.3. Customers may contact the Company regarding withdrawal or modification of any marketing consent where applicable.

25. INTELLECTUAL PROPERTY

25.1. Unless otherwise stated, all Company-owned:

logos;
brand names;
trademarks;
photographs;
videos;
website content;
graphics;
designs;
written materials;
product descriptions;
original patterns;
marketing materials; and
other intellectual property

remain the property of the Company or its respective licensors.

25.2. Customers may not reproduce, copy, modify, distribute, sell or commercially exploit Company-owned intellectual property without prior written permission.

25.3. A Customer's purchase of a garment does not automatically transfer ownership of the Company's intellectual-property rights in the underlying design, pattern, artwork, branding or production method.

26. CUSTOMER-SUPPLIED DESIGNS

26.1. Where a Customer supplies a photograph, drawing, logo, artwork, pattern or other design, the Customer represents that they have the right to provide that material to the Company for the requested purpose.

26.2. The Customer shall be responsible for obtaining any permissions or licences required for third-party intellectual property supplied by the Customer.

26.3. The Company reserves the right to refuse an order where it reasonably believes that fulfilling the order could infringe another person's intellectual-property rights or violate applicable law.

27. THIRD-PARTY SERVICES

27.1. The Company may use third-party providers, including:

payment processors;
delivery companies;
tailors or artisans;
embroidery providers;
fabric suppliers;
technology providers; and
other service providers.

27.2. Where third-party providers are used, the Company will take reasonable steps to select appropriate providers but may not control every aspect of their operations.

27.3. Third-party providers may have their own terms and conditions.

28. EVENTS OUTSIDE OUR CONTROL

28.1. The Company shall not be responsible for delays or inability to perform caused by events reasonably outside its control.

28.2. Such events may include natural disasters, severe weather, fire, flooding, epidemic or pandemic-related restrictions, civil unrest, government action, power disruptions, transport disruption, supplier failure, security incidents, strikes or other similar circumstances.

28.3. Where such an event occurs, the Company will take reasonable steps to notify affected Customers and minimise the impact.

29. LIMITATION OF LIABILITY

29.1. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

29.2. The Company shall not be responsible for losses caused solely by:

inaccurate information supplied by the Customer;
improper use or care of products;
unauthorised alterations;
failure to follow care instructions;
failure to provide accurate delivery information; or
circumstances beyond the Company's reasonable control,

except to the extent that applicable law provides otherwise.

29.3. Nothing in these Terms shall exclude liability for fraud, intentional misconduct, or any other liability that cannot lawfully be excluded or limited.

30. NO UNLAWFUL EXCLUSION OF CONSUMER RIGHTS

30.1. These Terms are intended to operate alongside applicable consumer-protection legislation.

30.2. Nothing in these Terms is intended to remove, restrict or waive a consumer right that cannot lawfully be removed, restricted or waived.

30.3. Where a provision of these Terms is found to be unlawful or unenforceable, that provision shall be interpreted or severed to the extent necessary, without automatically invalidating the remaining provisions.

31. WEBSITE AND ONLINE ORDERS

Where the Company operates a website or online store:

31.1. Customers are responsible for providing accurate information when placing an online order.

31.2. Customers should ensure that their account and payment information is kept secure.

31.3. The Company may suspend or restrict access to online services where reasonably necessary for security, maintenance, fraud prevention or legal compliance.

31.4. The Company does not guarantee that its website or online services will always be uninterrupted or error-free.

32. PROMOTIONS, DISCOUNTS AND SALES

32.1. Promotional offers are subject to the specific terms communicated with each promotion.

32.2. Unless otherwise stated, promotional offers cannot be combined.

32.3. A promotional offer may have:

a start and end date;
limited quantities;
specific products;
minimum purchase requirements; or
other stated conditions.

32.4. The Company will not use promotional terms to unlawfully restrict rights that consumers are entitled to under applicable law.

33. GIFT VOUCHERS

Where the Company offers gift vouchers:

33.1. Gift vouchers may only be redeemed in accordance with the terms communicated at the time of purchase.

33.2. Gift vouchers should be treated as valuable items and kept secure.

33.3. Lost or stolen gift vouchers may not be replaced unless the Company is reasonably able to verify the original purchase and applicable law requires otherwise.

33.4. Expiry periods, if any, shall be clearly disclosed before or at the time of purchase.

34. WHOLESALE AND CORPORATE ORDERS

34.1. Wholesale, bulk, corporate, uniform, event or institutional orders may be subject to separate quotations and written agreements.

34.2. Such agreements may specify:

quantities;
specifications;
payment schedules;
production timelines;
delivery arrangements;
inspection procedures;
acceptance criteria; and
cancellation terms.

34.3. Where a separate written agreement exists, that agreement shall govern the relevant transaction to the extent of any inconsistency.

35. CUSTOMER CONDUCT

35.1. Customers are expected to communicate respectfully with Company employees, contractors, delivery personnel and representatives.

35.2. The Company does not tolerate threats, harassment, abuse, discriminatory conduct, intimidation or violence.

35.3. Nothing in this clause prevents a Customer from making a legitimate complaint or exercising a legal right.

36. FRAUD AND PAYMENT SECURITY

36.1. The Company may take reasonable steps to verify suspicious orders or transactions.

36.2. Orders may be delayed or cancelled where there are reasonable grounds to suspect fraud, unauthorised payment or other unlawful activity.

36.3. The Company shall cooperate with relevant payment providers or lawful authorities where necessary to investigate suspected fraud.

37. RECORDS AND RECEIPTS

37.1. Customers should retain receipts, invoices, order confirmations and payment evidence.

37.2. The Company may maintain transaction records for accounting, legal, operational and customer-service purposes in accordance with applicable law and its retention policies.

38. CHANGES TO THESE TERMS

38.1. The Company may update these Terms from time to time to reflect changes in its services, business practices or applicable law.

38.2. The latest version shall be made available through the Company's relevant customer-facing channels.

38.3. Changes shall not retrospectively alter rights or obligations that have already arisen under a completed transaction except where permitted or required by law.

39. GOVERNING LAW

39.1. These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

39.2. Subject to applicable law, disputes shall be addressed initially through good-faith communication and the Company's internal complaint-resolution process.

39.3. Where a dispute cannot be resolved through reasonable discussion, either party may pursue any remedy available under Nigerian law.

39.4. Nothing in this clause prevents a consumer from exercising any statutory right or seeking redress from a competent regulatory authority or court.

40. DISPUTE RESOLUTION

40.1. A Customer should first submit a written complaint to:

MadeToWear Fabrics and Styles Ltd.
Address: [Insert Business Address]
Telephone: [Insert Telephone Number]
Email: [Insert Official Email Address]

40.2. The Company shall endeavour to acknowledge and investigate complaints within a reasonable period.

40.3. Where appropriate, the Company and Customer may agree to mediation or another alternative dispute-resolution mechanism before commencing formal proceedings.

40.4. Nothing prevents either party from seeking urgent legal relief where necessary.

41. NOTICES

41.1. Official notices may be communicated by email, SMS, WhatsApp, physical letter, website notification or other reasonable communication method, depending on the circumstances.

41.2. Customers are responsible for ensuring that the Company has accurate contact information.

41.3. The Company shall use reasonable efforts to communicate material changes, delays or issues affecting an order.

42. SEVERABILITY

If any provision of these Terms is determined by a competent authority to be unlawful, invalid or unenforceable, that provision shall be modified or removed only to the extent necessary, while the remaining provisions shall continue to apply to the extent permitted by law.

43. ENTIRE AGREEMENT

These Terms, together with the applicable invoice, quotation, order confirmation, Privacy Policy and any specific written agreement between the Company and Customer, constitute the agreement governing the relevant transaction.

44. NO WAIVER

Failure by the Company to enforce a provision of these Terms on one occasion shall not constitute a waiver of its right to enforce that provision on a later occasion.

45. CUSTOMER ACKNOWLEDGEMENT

By placing an order or purchasing products or services from MadeToWear Fabrics and Styles Ltd., the Customer acknowledges that:

They have had an opportunity to read these Terms and Conditions.
They understand the relevant product or service being purchased.
They have provided accurate information necessary for fulfilment of the order.
They understand that custom-made products may differ from standard ready-to-wear products.
They understand the applicable payment, delivery, cancellation and return arrangements.
They agree to comply with these Terms, subject to rights provided by applicable law.

46. COMPANY INFORMATION

Business Name: Made To Wear Fabrics and Styles Ltd.
Registered Address: 13, Chief Kola Ologolo Street, Ologolo, Lekki
Business Address: 13, Chief Kola Ologolo Street, Ologolo, Lekki
Telephone: +234 706 283 5683
WhatsApp: +234 706 283 5683
Email: madetowear0@gmail.com

Website: madetowearng.com
Company Registration Number: 9271854
Customer Service Hours: 9a.m - 5pm GMT

CUSTOMER SERVICE AND COMPLAINTS

For questions, complaints, returns, alterations or order-related enquiries, please contact:

MadeToWear Fabrics and Styles Ltd
Email: adminmadetowear@gmail.com

WhatsApp: +234 706 283 5683

We encourage customers to contact us first so that we can investigate and resolve any issue promptly and fairly.

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